Shipping policy

1. Order Processing

Orders are generally processed within 1–2 business days after the order is successfully placed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation with the available tracking details.

2. Delivery Time

Orders are generally delivered within 3–7 business days after dispatch, depending on the delivery location.

Delivery timelines may vary due to:

  • Location and courier service availability
  • Weather conditions
  • Public holidays
  • Unforeseen logistics delays
  • Incorrect or incomplete address details

Remote locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Dermiaz may offer free shipping on selected orders, promotional periods, or qualifying order values.

Any applicable shipping charges will be clearly shown during checkout.

4. Order Tracking

Once your order has been shipped, tracking information will be shared with you through the contact details provided at checkout, where tracking is available.

You can use the tracking information to monitor your shipment's status.

5. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery information at checkout.

Dermiaz will not be responsible for delays or failed deliveries caused by:

  • Incorrect address
  • Incomplete address
  • Incorrect phone number
  • Incorrect email address
  • Customer being unavailable to receive the order

If an order is returned to us because of incorrect delivery information, additional shipping charges may apply for re-delivery.

6. Delayed or Lost Shipments

While we work with reliable delivery partners, occasional delays may occur due to circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact our customer support team with your order number.

We will coordinate with the relevant courier partner and assist you in tracking the shipment.

7. Damaged Package

If you receive a package that appears damaged, opened, or tampered with, please contact Dermiaz customer support as soon as possible.

Please retain the original packaging and provide photographs/videos of the package and product when requested.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts. Please ensure that someone is available at the provided delivery address to receive the order.

If delivery cannot be completed after the courier's attempts, the package may be returned to the sender.